Grievance Redressal

• Call or WhatsApp +91 77409 75294 (Mon to Sat, 10 AM to 7 PM).

Please share your name, mobile number, the policy or folio number (if any) and what went wrong. We will acknowledge your complaint within 3 working days and aim to resolve it within 14 days.

If you are not happy with the first reply, ask for your complaint to be passed to the PolicyBench Grievance Officer, who will review it personally and reply to you, using the same contact details above.

Decisions on policies and claims are made by the insurer. If your complaint is about a claim, a premium, a policy term or the insurer's service, it must first be raised with the insurer's grievance redressal officer. We will help you write and send it.

If the insurer does not reply within 14 days, or you are not satisfied with its reply, you can escalate:

• Bima Bharosa (IRDAI)

  Register and track your complaint online, or call the IRDAI toll-free number 155255 / 1800 4254 732, or email complaints@irdai.gov.in.

• Insurance Ombudsman

  A free forum for complaints up to ₹50 lakh. You can approach the Ombudsman if the insurer rejects your complaint, does not reply within 30 days, or you are not satisfied with its reply, generally within one year of the insurer's reply.

Complaints about a scheme, a transaction or a statement can be raised with the fund house or its registrar (RTA). We will help you do this. If it is not resolved, you can escalate:

• SEBI SCORES

  SEBI's online complaint system for investors.

• SMART ODR

  Online dispute resolution for securities market complaints, available after SCORES.

• AMFI

  The Association of Mutual Funds in India, for complaints about a mutual fund distributor.

See the Your rights section of our Privacy Policy. If we do not resolve your complaint, you can approach the Data Protection Board of India.